Frequently Asked Questions
Why choose a car service in Cannes?
EDEN CAB redefines the transportation on the French Riviera, combining reliability and efficiency. Our chauffeur service in Cannes guarantees a complete punctuality for your airport transfers thanks to real-time flight tracking. Available 24/7, our professional drivers welcomes you with the service meet & greet and luggage assistance. Need a 7-8 seater sedan or van (like Sprinter), our top-of-the-range Mercedes fleet meets all your logistical needs for current events or customized travel arrangements. Book easily online for a maximum time-saving.
How can I book, change or cancel a ride with EDEN CAB ?
Book your Chauffeur service on the French Riviera easily online, by phone or by email, specifying your needs (date, vehicle type : Mercedes Benz, bulky luggage, etc.). The EDEN CAB’s pricing is transparent and depends on the chosen option: fixed rates for for fast and professional transfer. (including all essentials, excluding options) or hourly rates for as-directed services (shopping, evenings out). For last-minute booking, we recommend contacting us directly by phone. A detailed confirmation guarantees a reliability service even before departure.
To get a detailed, no-obligation quote for a private chauffeur on the French Riviera, EDEN CAB offers you three simple options. Use our online form HERE. For a quick and accurate estimate, by providing your trip details (type of journey, number of luggage, etc.), you can contact our team directly. 7/7 by email (office@eden-cab.com) or by phone (+33 6 03 21 21 23) for an instant quote for your airport transfer or hourly disposal.
According to EDEN CAB’s booking condition: the Modifying is guaranteed free of charge (subject to availability) for transfers requested more than 24 hours in advance. Thecancellation of limousine service transfer a sedan private transfer is free of charge up to 24 hours prior to pickup. Please note that specific vehicles have different terms : cancellations for the Sprinter VIP Lounge are subject to tiered rates (30% to 50% charge between 48 hours and 7 days). In the event of a no-show without prior notice, the service will be billed at 100 %. Contact us by phone, WhatsApp or email for any inquiries.
Yes, book your Private Driver for several consecutive days thanks to our as-directed service. Particularly appreciated by our corporate and event clientele, this option guarantees the exclusive availability of a dedicated driver and the vehicle Mercedes of your choice (S-Class, VAN, etc.). Enjoy total flexibility for your schedule, absolute discretion and administrative simplicity with a single quote/invoice for your entire stay.
What are the payment terms and what additional fees may apply?
Booking your private driver is simple and secure at EDEN CAB. Payment is usually required upon booking. You can pay by credit card (fast and fee-free to €1000) or by bank transfer (Preferred method for large amounts, with no additional fee on our end). Other methods of payment can be agreed upon request. These options guarantee the immediate validation of your transfer or hourly disposal.
EDEN CAB's complimentary waiting time policy keeps our travel stress-free in case of delays. Your private driver offers you 60 minutes of free waiting time after your flight lands (based on the actual arrival time) and 15 minutes for city pickups. Beyond this period, the waiting fees are billed in non-divisible 15-minute increments, based on hourly disposal rate.
The tipping is not mandatory at EDEN CAB. Our pricing fully covers and reflects the quality of the service. However, it is a sign of thoughtful gesture of appreciation and entirely at your discretion if you are satisfied with the professionalism, discretion and assistance provided by your private driver. You may leave the tip directly in cash at the end of your transfer or as-directed service.
Your EDEN CAB private driver will notify you if you are about to exceed your limit so you can keep your costs under control. For the hourly disposal services, a mileage allowance of 30 to 35 km per hour is included. Any additional kilometers will be billed according to the selected Mercedes Benz vehicle rate (e.g., 2,47 €/km for the E-Class or 3 €/km for the S-Class). All additional charges are completely transparent.
What is the protocol for my arrival on the French Riviera?
Your airport transfer in Nice or your arrival at the station is effortless thanks to the EDEN CAB’s Meet & Greet service. Our private chauffeur tracks your flight or train in real time to guarantee punctualityeven in case of delays. He'll be waiting for you with a personalized name sign (or logo): at the airport, right at the customs/baggage exit; at the train station, in the arrival hall. Your driver will assist you with your luggage and escort you directly to the vehicle. In case of any difficulty, contact our helpline.
If you have trouble locating your private driver (despite our Meet & Greet service), the solution is simple: stay at the initial meeting point (customs exit or station arrival hall) and immediately contact EDEN CAB support at +33 6 03 21 21 23. Your driver, who will also try to reach you via phone/SMS, will be put in direct contact with you. Our team guarantees a resolution within seconds to avoid the no-show and ensure a seamless airport transfer. Please make sure to keep your phone switched on !
What is the seating and luggage capacity of EDEN CAB vehicles ?
EDEN CAB guarantees a premium transport service thanks to a fleet composed exclusively of Mercedes Benz vehicles. We offer a wide range of vehicles, from luxury sedans (E-Class, S-Class, Maybach) to group transport solutions (V Class, Sprinter and 30-seater minibus).
EDEN CAB offers a fleet Mercedes Benz suitable for groups of all sizes. For the airport transfers, the E Class accommodates up to 4 passengers and 4 suitcases, while S Class limousines offer maximum comfort for 3 passengers and 2 large suitcases(the same applies to the Mercedes S-Class Maybach). For large groups, the Vans V-Class transport 7 to 8 passengers with an impressive capacity of 8 large suitcases, the Sprinter up to 22 passengers (10 to 15 suitcases) and Minibus up to 30 passengers with their respective luggage.
What services and rules must be observed on board the vehicles?
You don't need to bring your own car seat. EDEN CAB takes care of everything for your children's comfort and safety. We provide high-quality car seats and booster seats (Boulgombrand), compliant with European safety standards. To ensure the seat is perfectly suited to your child's age and weight (mandatory if under 1,35 meters), simply specify your car seat requirements when booking your airport transfer.
To ensure the most pleasant transfer, EDEN CAB vehicles are equipped with modern amenities : Wi-Fi, tablet, smartphone chargers and press. By opting for our luxury models (S-Class, Sprinter VIP), enjoy sophisticated seating featuring massage, heating and ventilation. Don't forget to ask for your baby seat or booster seat during booking!
EDEN CAB is committed to maintaining optimal air quality and cleanliness: smoking (including e-cigarettes) is strictly prohibited in all vehicles, in accordance with the law. Fuel consumption alcohol is not permitted unless pre-approved for specific services (e.g.:VIP Lounge). Any violation or damage (soiling, failure to comply with the policy) will result in severe financial penalties, including a fixed fine of € 3 000 and vehicle immobilization fees.
EDEN CAB accepts your pets, provided prior notification is given at the time of booking. To guarantee hygiene and safety, small and medium-sized animals must travel in a clean and closed pet carrier or bag. Large animals are evaluated on a case-by-case basis and may require booking a VAN. Assistance dogs are accepted without restriction. Please note : professional cleaning fees may apply in case of excessive dirt or pet hair.
What specific details should I know about my EDEN CAB private driver ?
All EDEN CAB drivers are fluent in English (and French) to ensure high-quality standard service. For a tailored service, we can assign you a driver who is proficient in a specific language upon request at the time of booking. This flexibility ensures that your airport transfer or your hourly disposal takes place under the best possible communication conditions.
How does EDEN CAB ensure safety during long journeys ?
EDEN CAB never compromises on safety. For long-distance services or with vehicles of more than 9 seats, we strictly comply with European Regulation (EC) No 561/2006 on driving times. Our private drivers are limited to 9 hours of driving per day and must take a 45-minute break after 4.5 hours of driving. These strict standards guarantee your security and that of the driver; any request that violates these rules will be refused.
What should I do if I want to report a problem?
Any claim regarding EDEN CAB services must be submitted in writing (email to office@eden-cab.com or registered letter with acknowledgment of receipt) within a period of 7 days following the service. In the event of an unsolved dispute after our response, you can contact the designated consumer mediator free of charge. SMP (Professional Mediation Company), in accordance with the French Consumer Code. Referring the matter to the mediator is only possible after completing this preliminary written step with our customer service.
What are the specific features of B2B offerings from...EDEN CAB ?
Our B2B price list We reward your loyalty based on the cumulative business volume within our agency. Discounts are applied directly to your orders or as commission deductions.
Up to €8,072: Standard entry professional rate.
From €10,000.01 to €15,000: 5% to 7% discount.
From €10,000.01 to €15,000: 8% to 10% discount.
Above €15,000: 11% to 12% maximum discount for Privilege Partners. You can choose to keep your public prices to increase your net margin or pass these discounts on to offer an ultra-competitive rate to your customers.
To guarantee impeccable service for your business and prestigious clients, our fleet consists exclusively of recent, meticulously maintained, and high-end vehicles. We offer executive sedans (Mercedes S-Class), VIP minivans for groups and families (Mercedes V-Class), and luxury SUVs (Range Rover Vogue LWB). We provide a bilingual, punctual, and responsive VIP chauffeur.
Absolutely. EDEN CAB specializes in managing large transport flows and MICE logistics throughout the French Riviera. Thanks to a large fleet and 24/7 availability, we ensure continuous vehicle availability, VIP shuttle coordination and simultaneous transfers for seminars, congresses and large-scale events, including during peak summer activity periods.
Based in Cannes, we cover the entire French Riviera (Nice, Monaco, Saint-Tropez, Èze) for your transfers to train stations and airports (Nice French Riviera, Cannes-Mandelieu, Toulon-Hyères). We also organize tailor-made tourist circuits in Provence as well as long-distance trips to Italy (Sanremo, Portofino, Forte dei Marmi) and to other destinations in Europe.







