1. Object
The purpose of these General Terms & Conditions of Sale (hereinafter “T&Cs”) is to define the terms and conditions under which EDEN CAB offers its bespoke chauffeur-driven luxury car services. Operating across Cannes, Nice, the airport of Nice, Monaco, and the French Riviera.
2. Services
EDEN CAB provides luxury chauffeur-driven car rental services, offering high-end Mercedes models: E-Class, S-Class and V-Class (capacity of 7 or 8 passengers) and Mercedes Sprinter VIP. Our drivers are fluent in English to ensure effective communication with our predominantly international clientele.
EDEN CAB services are accessible 24 hours a day, 24 days a week and exclusively available by reservation.
3. Reservations
Booking can be made through our website eden-cab.com, by phone, WhatsApp, or email. A confirmation will be sent to validate your reservation. Requests must be made at least 24 hours in advance.
For the Mercedes Sprinter JetVan, all reservations must be made at least 48 hours before the scheduled departure. A 50% prepayment is required to initiate the booking process. The reservation is considered confirmed only after the company receives the prepayment. The remaining balance must be paid after the service has been completed. Final confirmation will be sent via email or SMS upon receipt of the prepayment.
4. Rate
Our rates are quoted in euros and include all service-related charges such as fuel and insurance. Prices may vary depending on the selected vehicle model and specific itinerary. Our tailor-made offers and preferential rates remain valid for 24 hours following the issuance.
“Airport Pick-up”: The first hour of waiting after landing is complimentary, even if the arrival time changes. Beyond this period, waiting time will be charged according to the hourly rate of the selected vehicle type.
“In-town pick-up”: The first 15 minutes of waiting are complimentary. After this period, the hourly rate corresponding to the vehicle type will apply.
Charges are calculated per 15-minute increments—for instance, a service lasting 10 hours and 10 minutes, you will be billed for 10 hours and 15 minutes.
5. Payments
Payment is required at the time of booking and can be made by credit card, bank transfer or any other method previously agreed upon between the client and "EDEN CAB”.
To secure your reservation, a deposit of 30% of the total amount must be paid. The remaining balance must be settled no later than 7 days before the service.
If fewer than 10 days remain before the service at the time of booking, full payment (100%) is required.
About the Invoices issued to individual clients, corporate clients, travel agencies, third-party organizations, partners, principals or any other authorized payer, these are due upon receipt.
Bank transfer: free of charge
Payment by link: no fees for amounts below €1 000; a 3% fee applies for payments exceeding this amount. Bank transfer is therefore recommended.
5.1 Automatic debit
By providing your credit card details at time of booking, you expressly authorize “EDEN CAB" to charge your card for the total amount of the services ordered, including any amount due in case of non-payment.
If a payment is not received within the agreed timeframe, we reserve the right to automatically debit the amount due from your credit card. You will of course be notified in writing (by email or WhatsApp/ SMS) at least 1 day before the debit date.
In the event of an Automatic Debit for Non-Payment, an additional charge of 10% of the amount due will apply, with a minimum of €50 and a maximum of €100.
6. Cancellation and modification of a reservation
6.1 Cancellation of Mercedes E, S and VAN
Any cancellation must be communicated by phone, WhatsApp or Email.
For a " Transfer cancellation" : at least 24 hours before the scheduled start date of the service. A cancellation fee of 3% will be applied with a minimum of €10,00.
For a “Daily rental cancellation”: at least 72 hours before the scheduled start date of the service. A cancellation fee of 3% will be applied with a minimum of €10,00.
Costs “No-show fees” (client absence) are charged at 100% of the total amount, if the client fails to appear at the agreed pick-up location and time, without prior cancellation.
During all major events, delays exceeding fifteen (15) minutes from the agreed pick-up time will be considered a "no-show". After this period, the chauffeur will not be required to wait further.
6.2 Cancellation of Mercedes SPRINTER 20/22 seats
Any cancellation must be communicated by phone, WhatsApp or Email.
For a " Transfer " and “Daily rental” ancellation: at least 7 days before the scheduled start date of the service. A cancellation fee of 3% will be applied with a minimum of €50.
Costs “No-shows fee” are charged at 100% of the total amount if the client fails to appear at the agreed pick-up location and time, without prior cancellation.
During all major events, delays exceeding fifteen (15) minutes from the agreed pick-up time will be considered a "no-show". After this period, the chauffeur will not be required to wait further.
6.3 Mercedes Cancellation Sprinter JetVan
- Cancellations made more than 7 days (168 hours) before the trip are eligible for a full refund.
- Cancellations made between 7 days and 48 hours prior to departure will incur a 30% cancellation fee.
- Cancellations made between 48 and 24 hours prior to departure will incur a 50% cancellation fee.
- Cancellations made less than 24 hours before departure or in the event of no-shows are non-refundable (100% fee).
- Refunds for optional services are only possible if cancellation occurs more than 24 hours in advance. All cancellation requests must be submitted in writing by email or through the official booking platform.
6.4 Modification of a reservation
Transfer :
Any minor changes, such as a change in departure time or other similar adjustments, are guaranteed if requested at least 24 hours in advance. Beyond this period, changes will depend on vehicle availability. Nevertheless, we will make every effort to meet the client’s request.
Daily Rental:
Any minor changes, such as change departure time or similar adjustments, are guaranteed if requested at least 48 hours in advance. Beyond this period, changes will depend on vehicle availability. Nevertheless, we will make every effort to meet the client’s request.
General modification policy:
Any changes requested by the client may be made at no additional cost, provided that EDEN CAB has the necessary resources to fulfill the request. This will also depend on vehicle availability.
For the Mercedes Sprinter JetVan, changes must be requested at least 24 hours before departure and are subject to availability. Additional fees may apply depending on the nature of the modification.
7. Major events on the French Riviera
EDEN CAB applies specific conditions during major events (festivals, exhibitions, racing competitions, international conventions, etc.) held on the French RivieraThese conditions are designed to ensure optimal service despite the logistical challenges inherent to these periods.
7.1 Tariff supplements
- Price increases: Surcharges may apply during major events due to high demand, traffic restrictions and extended travel times.
- Mileage and route adjustments: Any route change or mileage exceeding the initially planned distance will be billed additionally according to the applicable rate.
- Waiting time: For waiting periods exceeding 15 minutes will be charged at the defined hourly rate, to compensate for the prolonged immobilization of the vehicle and driver.
7.2 Delays and no-shows
Any delay of more than fifteen (15) minutes from the agreed pick-up time will be considered a "no-show" (client absence).
After this period, the chauffeur will not be required to wait further.
In case of late cancellation (less than 24 hours before pickup), the total booking amount will be non-refundable.
7.3 Access restrictions and logistical constraints
Certain major events may impose access restrictions to urban areas or specific venues (pedestrian zones, closed streets, reserved parking areas).
In such cases, the chauffeur reserves the right to drop off or pick up the client at the nearest accessible point to the requested location, without any additional cost to the client.
If significant adjustments arise due to these constraints, EDEN CAB will inform the client as soon as possible.
7.4 Special booking conditions
During periods of major events, reservations must be confirmed at least 48 hours before the scheduled date.
Any modification or cancellation made with less notice may result in additional charges.
Examples of major events concerned (non-exhaustive list):
- Cannes Film Festival
- Monaco Grand Prix
- Nice International Film Festival
- MIPIM (International Real Estate Professionals Market)
- MIPCOM (International Market for Communication Programs)
- MAPIC (International Professional Market for Commercial Real Estate and Distribution)
- Les Voiles de Saint-Tropez
- Fireworks Festival: Pyrotechnic Art Festival, Pyromelodic Festival of Antibes
- Cannes Boat Show
- Monaco Yacht Show
- Juan Jazz Festival
- Top Brands Monaco Show
8. Obligations of the Client
The client agrees not to directly request the services of the chauffeur without going through "EDEN CAB". The client also agrees to respect the property provided and to treat chauffeurs with courtesy.
Smoking is strictly prohibited inside the Sprinter VIP Lounge to ensure the comfort and safety of all guests. (Smoking is permitted only during scheduled stops and strictly outside the vehicle. Any violation of this policy will result in a penalty equivalent to one day's rental – € 3 000. In the event of damage to the interior elements of the lounge, a fine equal to the total cost of repairs and downtime will be imposed. A charge of € 3 000 per day will apply for each day the vehicle is out of service due to such damage.)
9. Insurance
All our vehicles are covered by comprehensive insurance that includes civil liability in the event of any incident that may occur during service.
10. Responsibilities
"EDEN CAB" is not responsible for delays caused by circumstances beyond our control. This includes situations such as extreme weather conditions, unforeseen road closures, etc. If we are completely unable to provide a service already booked, our liability is limited to a full refund of the amounts already paid by the client, excluding any additional compensation.
For the Mercedes Sprinter JetVan, in the event of unforeseen circumstances (e.g. severe weather conditions, emergencies), we reserve the right to reschedule or cancel the journey. A full or partial refund will be issued depending on the situation.
11. Flight tracking and guaranteed pickup
For airport transfer services, EDEN CAB is committed to providing a guaranteed pickup service through real-time flight tracking.
Automatic flight tracking: Our chauffeurs constantly monitor our clients' flight arrival times using automated tracking systems. In the event of a flight delay or early arrival, our teams automatically adjust the pickup time at no additional cost to the client.
Commitment to pickup:
- Free flight tracking included in the service for all commercial flights
- Automatic adjustment of pickup time
- No additional charge in case of flight delays
- Client notified by SMS/email in the event of schedule changes
Service Limitations: This tracking service applies exclusively to regular commercial flights with publicly available tracking data. For private or charter flights, the Client must inform us of any schedule changes as soon as they are known.
In the event of an exceptional delay exceeding 3 hours or flight cancellation, the customer is invited to contact our customer service to confirm or reschedule their transfer.
12. Compliance with European Social Regulations (CSR)
For services involving vehicles with more than 9 seats (including the chauffeur), the Provider and its chauffeurs undertake to strictly comply with the Regulation (EC) No 561/2006 of the European Parliament and of the Council of 15 March 2006, concerning the harmonization of certain provisions of social legislation in the field of road transport. This regulation governs, among other things, driving times, breaks and rest periods for drivers. The Client acknowledges that compliance with these regulations takes precedence over any request that may conflict with it. Consequently, service schedules will be established in accordance with these legal requirements, and any modification or extension of service that would compromise compliance may be declined by the chauffeur or the Service Provider, without penalty or liability for the latter.
Below are the main provisions of this regulation regarding working hours, breaks and mandatory rest periods for driver:
12.a Driving time
- Daily driving time:
- Maximum 9 hours per day.
- May be extended up to 10 hours, but not more than twice within the same week.
- Weekly driving time:
- Maximum 56 hours per week.
- Must not exceed the legal weekly working limit (typically 48 hours on average over a 4-month period, with authorized exceptions up to 60 hours in specific weeks).
- Bi-weekly driving time:
- The total driving time accumulated over two consecutive weeks must not exceed 90 hours.
12.b Mandatory break times
- After 4 and a half hours of driving: The driver must take an uninterrupted break of at least 45 minutes.
- Split breaks: This 45-minute break may be divided into two intervals—one of at least 15 minutes, followed by another of at least 30 minutes—distributed over the 4-and-a-half-hour driving period. The sequence must be respected (15 minutes then 30 minutes). These breaks must be taken within or immediately after the driving period.
12.c Mandatory rest periods
The regulation differentiates between daily and weekly rest requirements.
- Daily rest time:
At least 11 consecutive hours per 24-hour period.
This rest can be taken in two periods: the first of at least 3 consecutive hours, and the second of at least 9 consecutive hours.
- Weekly rest time:
At least 45 consecutive hours.
Rules for two consecutive weeks: During two consecutive weeks, a driver must take at least:
- Two regular weekly rest periods (2 x 45 hours), OR
- One regular weekly rest period (45 hours) and one reduced weekly rest period (at least 24 hours).
13. Complaints and disputes
Any complaint concerning services provided by EDEN CAB must be submitted in writing (registered letter with acknowledgement of receipt or by e-mail) to our customer service at office@eden-cab.com within 7 days following the end of the service concerned. We are committed to responding within a reasonable period.
If a disagreement persists after this process, and in accordance with the provisions of Articles L.612-1 and subsequent . of the Consumer Code, clients may turn to a consumer mediator free of charge.
The mediator we have appointed is SMP (Société Médiation Professionnelle), reachable by email at saisine@mediateur-consommation-smp.fr or via its website https://www.mediateur-consommation-smp.fr/.
Referral to the mediator is only possible after a prior written attempt to resolve the dispute directly with our customer services.
14. Applicable law and competent jurisdiction
These General Terms and Conditions of Sale are subject to French law. Should a dispute remain unresolved after amicably negotiation with the Service Provider and mediation, jurisdiction shall rest exclusively with the French courts. For matters involving professional clients, the Commercial Court of Cannes will have sole authority. For disputes with Consumer Clients, territorial jurisdiction will be determined according to applicable legal provisions.
15. Confidentiality
We are committed to protecting your personal data in accordance with applicable data protection laws.
For any questions or complaints regarding the services provided or these General Terms and Conditions of sale, our customer service team remains at your disposal to provide prompt and attentive assistance.
16. Modifications to the T&Cs
EDEN CAB reserves the right to modify these T&Cs at any time. The applicable T&Cs is the one in effect on the date of the order.
The new T&Cs will be communicated to the Client by any appropriate means and must be accepted for any new booking.