1. Object
The purpose of these General Conditions of Sale (hereinafter “GCS”) is to define the terms and conditions under which EDEN CAB offers its luxury car rental services with driver. These services are available in Cannes, Nice, the airport of Nice, Monaco, and across the entire Côte d'Azur.
2. Services
EDEN CAB provides luxury chauffeur-driven car rental services, offering top-of-the-range Mercedes models: E-Class, S-Class and V-Class (capacity of 7 or 8 passengers), 30-seater Minibus and Mercedes Sprinter VIP. Our drivers are fluent in English to ensure effective communication with our predominantly international clientele.
The services ofEDEN CAB are accessible 24 hours a day, 24 days a week and are available by reservation only.
3. Reservations
Reservations can be made via our website eden-cab.com, by phone, WhatsApp, or email. A confirmation will be sent to confirm your reservation. Requests must be made at least 24 hours in advance.
Concerning Classic Mercedes for sale Sprinter VIP Lounge, all reservations must be made at least 48 hours before the scheduled departure. A 50% prepayment is required to initiate the booking process. The reservation is considered confirmed only after the company receives the prepayment. The remaining balance must be paid after the service has been provided. Final confirmation will be sent via email or SMS upon receipt of the prepayment.
4. Rate
Our rates are quoted in euros and include all service-related charges such as fuel and insurance. Prices may vary depending on the vehicle model chosen and the specific route.
“Airport Pick-up”: “Airport Pick-up”: The first hour of waiting after landing is free, even if the arrival time changes in the meantime. After this time, the wait will be charged at the corresponding vehicle type rate.
“In-town pick-up”: The first 15 minutes of waiting are free. After this time, the service rate corresponding to the vehicle type will apply.
Fees are calculated per 15-minute increment. For example, if a service lasts 10 hours and 10 minutes, you will be billed for 10 hours and 15 minutes.
5. Payments
Payment is required at the time of booking and can be made by credit card, bank transfer or any other method previously agreed between the client and "EDEN CAB”.
To secure your reservation, a deposit of 30% of the total amount must be made. The remaining balance must be paid no later than 7 days before the service.
If there are less than 10 days left before the service at the time of booking, we require 100% payment.
About the invoices issued to our individual customers, corporate customers, travel agencies, third-party organizations, partners, principals or any other mandated payer, these are due upon receipt.
Bank transfer: free of charge
Payment by link: no fees below €1, a 000% fee will be applied above this amount. It is therefore preferable to use bank transfer.
5.1 Automatic debit
By providing your credit card information when ordering, you expressly authorize “EDEN CAB" to charge your card for the full amount of the services ordered, including any amount due in the event of non-payment.
If a payment is not received within the agreed timeframe, we reserve the right to automatically charge your credit card for the amount due. You will of course be notified in writing (email or WhatsApp SMS) at least 1 day before the charge date.
If you have a Automatic Debit for Non-Payment, this would also incur an additional charge of 10% of the amount due, with a minimum of €50 and not exceeding €100.
6. Cancellation and modification of a reservation
6.1 Cancellation of Mercedes E, S and VAN
Any cancellation of reservation must be communicated by phone, WhatsApp or Email.
For a cancellation of " Transfer " : at least 24 hours before the scheduled start date of the service. A cancellation fee of 3% will be applied with a minimum of €10,00.
For a cancellation of “Daily rental”: at least 72 hours before the scheduled start date of the service. A cancellation fee of 3% will be applied with a minimum of €10,00.
Costs “No shows” are charged at 100% and due in full, if the customer does not show up at the pick-up location at the agreed time, without prior cancellation.
6.2 Cancellation of Mercedes SPRINTER 20/22 seats and Minibus 30 seats
Any cancellation of reservation must be communicated by phone, WhatsApp or Email.
For a cancellation of " Transfer " et “Daily rental”: at the latest 7 days before the scheduled start date of the service. A cancellation fee of 3% will be applied with a minimum of €50,00.
Costs “No shows” are charged at 100% and due in full, if the customer does not show up at the pick-up location at the agreed time, without prior cancellation.
6.3 Mercedes Cancellation Sprinter VIP Lounge
- Cancellations made more than 7 days (168 hours) prior to travel are eligible for a full refund.
- Cancellations made between 7 days and 48 hours prior to departure will incur a 30% cancellation fee.
- Cancellations made between 48 and 24 hours prior to departure will incur a 50% cancellation fee.
- Cancellations made less than 24 hours before departure or no-shows are non-refundable (100% fee).
- Refunds for optional services are only available if cancellation is made more than 24 hours in advance. All cancellation requests must be submitted in writing via email or the official booking platform.
6.4 Modification of a reservation
Transfer :
Any minor changes, such as departure time changes or other similar adjustments, are guaranteed if requested at least 24 hours in advance. Beyond this time, changes will be subject to vehicle availability. However, We will do our best to meet the customer's request.
Daily Rental:
Any minor changes, such as departure time changes or similar adjustments, are guaranteed if requested at least 48 hours in advance. Beyond this time, changes will be subject to vehicle availability. However, We will do our best to meet the customer's request.
General modification policy:
Any changes requested by the customer can be made at no additional cost, provided thatEDEN CAB has the necessary means to meet demand. Everything will also depend on the availability of vehicles.
Concerning Classic Mercedes for sale Sprinter VIP Lounge, changes must be requested at least 24 hours before departure and are subject to availability. Additional fees may apply depending on the nature of the change.
7. Obligations of the Client
The customer agrees not to directly request the services of the driver without going through "EDEN CAB"The customer also agrees to respect the goods provided and to treat the drivers with courtesy.
Smoking is strictly prohibited inside the Sprinter VIP Lounge to ensure the comfort and safety of all guests. (Smoking is permitted only during scheduled stops and strictly outside the vehicle. Any violation of this policy will result in a penalty equivalent to one day's rental – €3. In the event of damage to the interior elements of the lounge, a fine equivalent to the total cost of repairs and downtime will be imposed. A charge of €000 per day will apply for each day the vehicle is out of service due to such damage.)
8. Insurance
All our vehicles are covered by comprehensive insurance which includes civil liability in the event of an accident caused during service.
9. Abusive use
"EDEN CAB" is not responsible for delays caused by circumstances beyond our control. This includes situations such as extreme weather conditions, unforeseen road blockages, etc. If we are completely unable to provide a service already booked, our liability is limited to a full refund of amounts already paid by the customer, but excludes any additional compensation.
For the case of Classic Mercedes for sale Sprinter VIP Lounge, in case of unforeseen circumstances (e.g. severe weather conditions, emergencies), we reserve the right to reschedule or cancel the trip. A full or partial refund will be issued depending on the situation.
10. Flight tracking and guaranteed support
For airport transfer services, EDEN CAB is committed to providing a guaranteed support service through real-time flight tracking.
Automatic flight tracking: Our drivers constantly monitor our customers' flight arrival times using automated tracking systems. In the event of a flight delay or advancement, our teams automatically adjust the pickup time at no additional cost to the customer.
Commitment to support:
- Free tracking included in the service for all commercial flights
- Automatic adaptation of support schedules
- No extra charge for flight delays
- Customer information by SMS/email in the event of a schedule change
Service Limitations: This tracking service only applies to scheduled commercial flights with publicly available tracking information. For private or charter flights, the Customer must notify the Customer of any schedule changes as soon as they are known.
In the event of an exceptional delay of more than 3 hours or flight cancellation, the customer is invited to contact our customer service to confirm the maintenance or rescheduling of their service.
11. Compliance with European Social Regulations (CSR)
For services involving the use of vehicles with more than 9 seats (including the driver), the Service Provider and its drivers undertake to scrupulously comply with the provisions of the Regulation (EC) No 561/2006 of the European Parliament and of the Council of 15 March 2006 on the harmonisation of certain provisions of social legislation in the field of road transport. This regulation governs, in particular, driving times, break times and rest periods for drivers. The Client acknowledges that compliance with these regulations takes precedence over any request that may contravene them. Consequently, the service schedule will be established taking into account these legal requirements, and any modification or extension of service that would jeopardise compliance with these rules may be refused by the driver or the Service Provider, without this resulting in any penalty or liability for the latter.
Here are the main points of the content of this regulation concerning working hours, breaks and mandatory rest periods for the driver:
11.a Driving time
- Daily driving time:
- Maximum 9 hours per day.
- Can be extended up to 10 hours, but not more than twice a week.
- Weekly driving time:
- Maximum 56 hours per week.
- Must not result in exceeding the maximum weekly working time (often 48 hours on average over 4 months, with possible exceptions of up to 60 hours in certain weeks).
- Bi-weekly driving time:
- The total driving time accumulated over two consecutive weeks must not exceed 90 hours.
11.b Mandatory break times
- After 4 and a half hours of driving: The driver must take an uninterrupted break of at least 45 minutes.
- Break splitting: This 45-minute break may be replaced by a break of at least 15 minutes, followed by a break of at least 30 minutes, spread over the 4-hour driving period. The order is important (15 minutes then 30 minutes). These breaks must be taken during the driving period or immediately after.
11.c Mandatory rest periods
The regulation distinguishes between daily rest periods and weekly rest periods.
- Daily rest time:
At least 11 consecutive hours per 24-hour period.
This rest can be taken in two periods: the first of at least 3 consecutive hours, and the second of at least 9 consecutive hours.
- Weekly rest time:
At least 45 consecutive hours.
Rules for two consecutive weeks: During two consecutive weeks, a driver must take at least:
- Two regular weekly rest periods (2 x 45 hours), OR
- A regular weekly rest period (45 hours) and a reduced weekly rest period (at least 24 hours).
12. Complaints and disputes
Any claim relating to the services provided by EDEN CAB must be sent in writing (registered letter with acknowledgment of receipt or e-mail) to our customer service at office@eden-cab.com within 7 days following the end of the service concerned. We undertake to provide you with a response within a reasonable timeframe.
In the event of a persistent disagreement after this process, and in accordance with the provisions of Articles L.612-1 et seq. of the Consumer Code, the customer has the option of using a consumer mediator free of charge.
The mediator we have appointed is SMP ou Professional Mediation Company, contactable by email at saisine@mediateur-consommation-smp.fr or via its website https://www.mediateur-consommation-smp.fr/.
Referral to the mediator is only possible after a prior written attempt to resolve the dispute directly with our services.
13. Applicable law and competent jurisdiction
These General Terms and Conditions of Sale are subject to French law. In the event of a dispute not resolved amicably with the Service Provider and after failure of mediation, the French courts will have sole jurisdiction. For disputes with professional clients, Commercial Court of Cannes shall have sole jurisdiction. For disputes with Consumer Customers, the legal rules of territorial jurisdiction shall apply.
14. Confidentiality
We are committed to protecting your personal data in accordance with applicable data protection laws.
For any questions or complaints regarding the services provided or these T&Cs, please contact our customer service team who are available to assist you.
15. Modifications to the T&Cs
EDEN CAB reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in effect on the date of the order.
The new T&Cs will be brought to the attention of the Customer by any means and must be accepted for any new order.